Shipping & Returns
$6.50NZD flat rate. Free shipping for orders over $200NZD.
$15NZD flat rate. Free shipping for orders over $200NZD.
$25NZD flat rate. Free shipping for orders over $300NZD.
If an item fails to deliver, for either incorrect postage address by fault of customer, multiple failed delivery attempts by the postage service or a failure to collect package being held by customs or local post office in the allocated time, this will result in a second delivery cost being issued to the customer once the item has been returned to sender.
You as the buyer are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Fondu, the buyer is the importer on record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of New Zealand may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays with delivery time.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with hygiene stickers and tags in tact. We only replace items if they are defective.
Items are only refundable if defective at purchase.
You must send us clear photos of the damage as soon as you receive the item to be eligible for a refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund due to fault on purchase the cost of first shipping will be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. E-mail email@example.com